Content check-in

A good post often needs something only one person knows: the number from last quarter, the story behind a decision, the customer's name. The content check-in collects the questions your ideas raise and sends each person all of theirs in one message, on a day and time you choose, instead of pinging them all week. Answers land on the idea they belong to.

It is set up once per workspace by an Admin on Settings → Content check-in. Everyone else sees "Only workspace administrators can manage content check-in settings."

How it works

1. Questions start on an idea. On an idea's page you add a question, or use one Scripe suggests, and choose who it is for.
2. You choose when it goes out. Add to check-in puts it in the next check-in. Now sends it straight away. Set date and time schedules it for a moment of your choosing.
3. The check-in collects every question added during a cycle and sends each person their open questions in one message when the cycle ends.
4. Answers come back to the idea. The person answers from the message they receive; on WhatsApp they can simply reply. Home shows who replied and who you are still waiting for, with Nudge to send a reminder.

The check-in starts switched off. Until you turn it on, Add to check-in is not available on ideas; Now and Set date and time still are.

Setting it up

1. Turn it on

   Switch on Enable content check-in.

2. Set the rhythm

   • Check-in duration: how long each cycle collects questions before it is sent, from 1 to 12 weeks.
   • Cooldown duration: an optional break after each check-in before the next cycle opens, up to 4 weeks.
   • Check-in start: the weekday the check-in goes out.
   • Send time and Timezone: when it goes out, read in that timezone.

   The page shows the current cycle and when the next one begins.

3. Choose who answers for each profile

   Under Who answers for each profile, pick the user who answers questions about each profile, and the channels they get them on: In-app, Email or WhatsApp. WhatsApp is offered only for a profile with an active WhatsApp connection. When you choose nobody, the profile's first user answers, if it has one.

Changes save on their own.

When it goes wrong

• "Nobody answers for this question's profiles yet, so it can't be sent": choose who answers for that profile under Who answers for each profile.
• "No check-in is scheduled yet": the check-in is switched off or has no send day. Turn it on and set Check-in start.
• A question shows "Not delivered": none of the chosen channels reached the person. Check their channels here, and for WhatsApp that the profile's connection is still active.

FAQ